The sales clerk invited me to enjoy a breakfast pairing (Coffee and a breakfast sandwich for a $.50 savings.) I asked what my choices were and she said "lowfat turkey bacon, sausage/ egg...."
I said "that one", intending to order the "lowfat turkey bacon", but, alas, becuse I was not heard or was not clear, got the sausage/egg, instead.
Lesson: Even though we think we might be clear, it may be worthwhile to check in to see if we were really heard.Oftentimes even the best communicators are not always clear. Conversely, as mediators, we need to check in with the disputants to let them know we heard them, less we have garbled communication.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment